Customer Care Manager - State Farm Agent Team Member
Fully Remote - US
Customer Care Manager - State Farm Agent Team Member
Full Time • Fully Remote - US
Responsive recruiter
Replies within 24 hours
Benefits:
- 100% Remote
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Remote Licensed Insurance Customer Service Manager
Ann Haviland State Farm
100% Remote | Full-Time
Customer Service Leadership | Inside Sales
100% Remote | Full-Time
Customer Service Leadership | Inside Sales
Experienced State Farm Professionals Only
Ann Haviland State Farm is seeking an experienced, fully licensed Insurance Customer Service Manager to lead our remote service team, manage customer relationships, and support agency growth.
We are a high-performing agency with high standards for customer service, accountability, and production. This is a service-dominant leadership role with an inside sales component. You must be able to manage a remote team, deliver exceptional customer service, identify coverage gaps, and confidently convert service conversations into appropriate sales opportunities.
Required Qualifications
- Minimum three years of State Farm agency experience.
- Active Property & Casualty and Life & Health licenses.
- Proven track record of strong performance within a State Farm agency.
- Experience managing, supervising, or coaching customer service team members.
- Strong knowledge of State Farm systems, products, and service processes.
- Ability to independently manage service operations and maintain team accountability remotely.
- Demonstrated ability to identify cross-selling opportunities and close inside sales.
- Excellent communication, organization, and leadership skills.
Key Responsibilities
Customer Service & Retention
- Oversee daily service operations and ensure prompt, professional customer support.
- Resolve complex inquiries involving policy changes, billing, renewals, claims-related questions, and coverage reviews.
- Build strong customer relationships that support satisfaction and retention.
- Identify opportunities to improve service efficiency and customer experience.
Remote Team Leadership
- Manage, coach, and support our remote customer service team.
- Establish clear expectations and monitor service quality, productivity, and follow-up.
- Provide training, feedback, and accountability.
- Coordinate workflows and ensure timely resolution of customer needs.
- Track team performance and report progress to the agent.
Inside Sales & Account Growth
- Identify coverage gaps and sales opportunities within our existing book of business.
- Conduct proactive policy reviews and needs-based insurance conversations.
- Cross-sell Auto, Home, Renters, Life, and other appropriate products.
- Pivot service conversations into inside sales opportunities.
- Present recommendations, overcome objections, and confidently close business.
- Contribute to agency retention, cross-selling, and production goals.
What We're Looking For
You are an experienced State Farm professional who leads by example, takes ownership, and holds yourself and your team accountable for results.
You understand that exceptional service and agency growth go hand in hand. You can resolve complex customer concerns, develop your team, recognize sales opportunities, and confidently ask for the business.
You are organized, proactive, comfortable with technology, and capable of leading a high-performing service team without constant supervision.
Why Join Ann Haviland State Farm?
- 100% remote opportunity.
- Leadership role within a high-performing State Farm agency.
- Competitive compensation and performance incentives.
- Opportunity to manage and develop a remote service team.
- Established book of business with inside sales opportunities.
- Professional development and long-term career growth.
If you are a fully licensed State Farm professional with at least three years of experience, proven performance, and the ability to lead a remote service team while generating inside sales, we encourage you to apply.
Equal Opportunity Employer
Ann Haviland State Farm is an Equal Opportunity Employer. We consider qualified applicants without regard to any status protected by applicable law.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
This is a remote position.
Compensation: $50,000.00 - $70,000.00 per year
Ready to Launch Your Career?
We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. If you want to work in an environment that is fun, challenging, and rewarding, then Ann Haviland - State Farm Agent may be the right fit for you! Come work with an energetic, fun team at Ann Haviland - State Farm Agent!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
(if you already have a resume on Indeed)
Or apply here.
Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none